Operations Manager

What we offer

• A vibrant, collaborative workplace environment.

• Opportunities for professional growth within an industry-leading airline.

• Competitive salary and benefits package.

• The chance to be part of a global brand’s growth story.

• Staff Travel at highly discounted rates for all Ryanair Network

Requirements

• 4+ years of leadership experience in an Operations Manager role in a dynamic, fast-paced Contact Centre

• Bachelor’s degree in Business Administration, Management, or related field is preferred.

• Excellent communication skills in English & Polish (additional languages are a plus).

• Proven experience in a senior management role within a customer service or contact centre environment.

• Strong leadership and decision-making skills, demonstrated ability to inspire, motivate, and develop teams of supervisors and team leaders to achieve and exceed operational goals.

• Excellent analytical and problem-solving abilities.

• Strategic thinking and ability to develop and execute initiatives to enhance customer satisfaction and loyalty.

• Ability to foster effective collaboration and communication across all levels of the organization.

• Flexibility in working hours, including weekends.