Customer Intelligence Expert - Junior / Mid / Senior - ICH Europe | Team Lead / Consultant

Description

Configure leading campaign management tools (e.g., SAS Customer Intelligence, Pega Decision Hub, Salesforce Marketing Cloud, Adobe Journey Optimizer) for clients across diverse industries and later use them to develop and execute targeted marketing campaigns. Analyze customer data to uncover insights, identify trends, and support strategic decision-making for global client engagements. Perform data wrangling and transformation using SQL and ETL tools to ensure high-quality, actionable datasets. Leverage analytics platforms (e.g., Python, Databricks, SAS) to build models, segment audiences, and optimize campaign performance. Collaborate with cross-functional, global teams to align customer intelligence initiatives with client business objectives. Monitor and report on campaign performance, providing recommendations for continuous improvement tailored to international markets. Stay updated on industry trends and best practices in customer intelligence and marketing analytics to deliver cutting-edge solutions. About the Intelligent Consulting Hub (ICH) Intelligent Consulting Hub is a part of Europe Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations across Europe. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland part of ICH Consulting Hub is located in Warsaw, Kraków, Wrocław, Łódź and Gdańsk. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market. “Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, ICH Consulting Hub Lead. Join our AI Centre of Excellence in Poland, part of a global team of 9,000+ AI experts and data scientists. We partner with leading tech providers (AWS, GCP, Microsoft, Databricks, Snowflake, SAS) to build scalable data solutions that drive real business impact.

Qualifications

• 2-3 years of experience in customer intelligence, marketing analytics, or a related field.

• Hands-on experience with at least one leading campaign management tool (e.g., SAS CI, Salesforce Marketing Cloud, Adobe Journey Optimizer).

• Experience in analytics tools such as Python, Databricks, SAS, or similar platforms.

• Data wrangling skills with experience in SQL and ETL software (e.g., Informatica, Talend, or equivalent).

• Understanding customer segmentation, campaign optimization, and data-driven marketing strategies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills to work effectively with global teams and clients.

• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field (preferred).

• If you do not fulfill all of the requirements above, but you are interested in the role – please send your application anyway – we may be able to find role fitting your experience and interests.

• Experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).

• Knowledge of data visualization tools (e.g., Tableau, Power BI).

• Familiarity with machine learning techniques for customer analytics.

• Experience working with international clients or in a global delivery model.

• Location: Our headquarters is in Warsaw, with an additional office in Kraków.

• Flexibility: While most of our work is delivered remotely, our consulting model - through Intelligent Consulting Hub Europe (ICH) - also involves on-site collaboration. You should be willing and able to travel to client locations across Europe (and occasionally beyond) for short or long-term engagements, depending on project needs.

• Hybrid Collaboration: We value in-person time for learning, relationship-building, and team collaboration. As an employer, we aim to be as flexible as possible to support your individual work-life balance and preferences.

• Permanent employment contract

• Individual support from a dedicated People Lead

• Personalized professional development path

• Access to coaching sessions

• Extensive training package including:Soft skills, technical, and language trainingE-learning platformsGallup strengths assessmentGenAI trainingCloud certification programs

• Soft skills, technical, and language training

• E-learning platforms

• Gallup strengths assessment

• GenAI training

• Cloud certification programs

• Employee Assistance Program offering legal, financial, and psychological consultations

• Private medical care and life insurance coverage

• Access to the MyBenefit platform, including a wide range of products and services (e.g., Multisport card)

• Paid employee referral program

• Eligibility for quarterly dividends through the Employee Share Purchase Plan (for employees who own company shares)

• HERE’S WHAT YOU’LL NEED:

• Education & Experience Requirements (Cumulative):

• Nice to have:

• Working Conditions:

• WHAT WE OFFER:

• 🚀 Career Development

• 🧘 Well-being & Support

• 💼 Perks & Incentives

• WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, colour, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

• Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy.

• #LI-EU

Poziom doswiadczenia

• Team Lead/Consultant

• 5-10 years