CRM Manager- Dynamics 365 (GN SONG)

Description

Lead end-to-end Dynamics 365 CRM implementations, enhancements, and upgrades. Drive CRM transformation initiatives across sales, marketing, customer service, and field service functions. Partner with senior business stakeholders to identify opportunities for process improvement and automation. Act as a trusted advisor to leadership on CRM best practices and emerging technologies. Lead and mentor CRM consultants and analysts. Support recruitment, onboarding, and professional development within the CRM team. An opportunity to work on transformative projects with key G2000 clients Potential to co- create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy&consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. THE WORK: We are seeking an experienced Microsoft Dynamics 365 CRM Manager to lead the strategy, implementation, optimization, and ongoing management of Microsoft Dynamics 365 CRM solutions. Responsibilities: What’s in it for you?

Qualifications

• 8+ years of experience working with Microsoft Dynamics 365 CRM solutions.

• 3+ years of experience managing CRM teams, programs, or large transformation initiatives.

• Strong knowledge of: Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Marketing / Customer Insights Power Platform (Power Apps, Power Automate, Power BI) Microsoft Azure ecosystem

• Experience leading CRM implementation projects in complex enterprise environments.

• Proven ability to engage with senior stakeholders and executive leadership.

• Strong understanding of CRM best practices, governance, and change management.

• Certification in Microsoft Dynamics 365

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care and life insurance.

• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

• Employment contract (umowa o pracę)

• Headquarter in Warsaw.

• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.

• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• HERE’S WHAT YOU’LL NEED:

• BONUS POINTS IF YOU HAVE:

• WHAT WE OFFER?

• Working Conditions:

• WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

• Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here:

• https://www.accenture.com/pl-pl/privacy-policy

• Please be advised that only selected candidates will be contacted.

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• #GNSONG

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Poziom doswiadczenia

• Manager

• 10-12 years