Lifecycle and Warranty Services Specialist | Analyst

Description

Support organizations in transforming warranty and product lifecycle support processes to improve customer experience and operational efficiency. Analyze and optimize warranty and claims processes, helping organizations reduce processing time, improve transparency and control warranty costs. Contribute to improving customer issue resolution by streamlining claims, returns and service entitlement processes. Collaborate with service, quality, engineering and customer support teams to strengthen the feedback loop between field issues, product quality and continuous improvement. Support initiatives focused on service entitlement and warranty coverage, ensuring consistent customer experience throughout the product lifecycle. Analyze warranty, claims and product performance data to identify trends, recurring issues and opportunities for operational improvement. Explore opportunities to leverage AI-enabled analytics and digital technologies to improve claims management, product quality insights and customer support. Support organizations in developing customer-centric lifecycle support strategies that strengthen product reliability, customer satisfaction and long-term business value. Contribute to lifecycle and warranty transformation initiatives using leading enterprise platforms such as SAP, Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle, PTC ServiceMax or similar solutions. Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Join us to work as a Lifecycle & Warranty Services Transformation Consultant and become part of business transformation and implementation projects for leading industrial clients. You will help organizations improve warranty, claims and customer resolution processes across the product lifecycle. Working closely with service, quality, product, finance and customer support teams, you will support initiatives focused on reducing warranty costs, improving customer experience and strengthening feedback loops between field issues and product improvement. You will work in a dynamic project environment and gain exposure to transformation initiatives covering warranty operations, claims handling, product lifecycle support and customer issue resolution. THE WORK: #LI-EU

Qualifications

• Higher education, minimum bachelor's degree or technical equivalent (Engineer)

• Minimum 3 years of relevant experience working for industrial clients

• Functional knowledge of SAP that allows proposing best practice configurations

• Understanding dependencies, e.g. BOM and Serialization

• Practical knowledge of AI tools (Copilot, Gemini, GPT)

• Practical knowledge of project management methodology (waterfall and/or agile and/or scrum)

• Excellent communication skills in English is a must

• MS Office skills (Word, Excel, PowerPoint, Outlook)

• Relevant knowledge from any other Equipment-heavy industry

• Jira and Confluence proficiency

• German, French

• Process understanding

• Data and information architecture awareness

• Operational and business context

• Transformation mindset

• Cross-functional collaboration

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care and life insurance.

• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

• Employment contract (umowa o pracę)

• Headquarter in Warsaw.

• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.

• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• HERE’S WHAT YOU’LL NEED:

• BONUS POINTS IF YOU HAVE:

• We are particularly interested in profiles combining:

• WHAT WE OFFER?

• Working Conditions:

• WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

• Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here:

• https://www.accenture.com/pl-pl/privacy-policy

• Please be advised that only selected candidates will be contacted.

Poziom doswiadczenia

• Analyst

• 2-5 years