Customer Service Specialist with Spanish and English (Rotational shifts) | Analyst

Description

Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer and consumer contact, not transaction processing. To support & record a variety of customer service issues through telephone, email and chat. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client. To provide education/awareness and recommendations to customers on new products, policies changes, product campaigns via outbound call or email as per the established guidelines (no sales/upsell or cross sell targets) To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues. To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management. WHO WE ARE Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence. THE WORK Discover the power of engagement and connection. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide thoughtful solutions to work-related challenges. This opportunity invites you to bring your advanced Customer Service skills to a vibrant and supportive environment where your insights will truly make a difference.

Qualifications

• Spanish Language competency – C1 level.

• English Language – B2 level.

• 1 year experience in customer care, sales support field.

• Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams)

• Working Hours: Rotational shifts, Monday to Saturday, between 8:00 AM and 9:00 PM (5 working days per week, 8 hours per day).

• Flexible rare hybrid work model with the office located in Warsaw.

• Full-time employment contract.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

• HERE’S WHAT YOU’LL NEED

• WHAT WE OFFER

• WHAT WE BELIEVE:

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• mation initiatives, manage supplier performance and communicate effectively with senior stakeholders.

Poziom doswiadczenia

• Analyst

• 2-5 years