Salesforce Business Solution Architect | Middle Management

Description

Join us as a Salesforce Business Solution Architect and play a key role in shaping impactful, scalable solutions that drive real business value. You will work at the intersection of business and technology, translating complex needs into effective, user-friendly solutions on the Salesforce platform. This role offers the opportunity to collaborate with global, cross-functional teams in a dynamic and fast-paced environment. You’ll have a direct influence on product direction, solution quality, and overall customer experience across Salesforce ecosystems. We value innovation, ownership, and a proactive mindset, giving you the space to make a tangible impact. If you’re ready to take on a strategic Salesforce-focused role and grow your career in a global setting, we encourage you to apply. Responsibilities Take ownership of end-to-end solution design to align with business needs and strategic objectives Collaborate with product stakeholders to define scope, devise plans and develop roadmaps Develop business cases and conduct feasibility assessments for new initiatives Facilitate requirement workshops with global and regional teams Align detailed designs to architectural standards and ensure traceability to requirements Focus on user experience and Salesforce’s out-of-the-box capabilities for optimal outcomes Ensure compliance with security policies and regulatory requirements in service delivery Provide input into decision-making processes alongside business stakeholders Document solutions to ensure clarity and quality in agile environments Plan and coordinate deployments with project and operations teams Ensure solution readiness and stability during environment transitions Requirements Strong functional expertise in Salesforce (Service Cloud, Health Cloud) and solid platform knowledge Background in business or technology or equivalent practical experience Fluency in English both written and spoken Extensive experience in solution design, business analysis or similar roles in healthcare Experience working within complex global multi-team environments Knowledge of Patient Services and pharmacovigilance processes Excellent communication, presentation and stakeholder management skills Ability to work effectively in matrix and multicultural organizations Organizational strength with strong attention to detail and deadlines Results-oriented mindset with a proactive attitude

Requirements

• Strong functional expertise in Salesforce (Service Cloud, Health Cloud) and solid platform knowledge

• Background in business or technology or equivalent practical experience

• Fluency in English both written and spoken

• Extensive experience in solution design, business analysis or similar roles in healthcare

• Experience working within complex global multi-team environments

• Knowledge of Patient Services and pharmacovigilance processes

• Excellent communication, presentation and stakeholder management skills

• Ability to work effectively in matrix and multicultural organizations

• Organizational strength with strong attention to detail and deadlines

• Results-oriented mindset with a proactive attitude

Responsibilities

• Take ownership of end-to-end solution design to align with business needs and strategic objectives

• Collaborate with product stakeholders to define scope, devise plans and develop roadmaps

• Develop business cases and conduct feasibility assessments for new initiatives

• Facilitate requirement workshops with global and regional teams

• Align detailed designs to architectural standards and ensure traceability to requirements

• Focus on user experience and Salesforce’s out-of-the-box capabilities for optimal outcomes

• Ensure compliance with security policies and regulatory requirements in service delivery

• Provide input into decision-making processes alongside business stakeholders

• Document solutions to ensure clarity and quality in agile environments

• Plan and coordinate deployments with project and operations teams

• Ensure solution readiness and stability during environment transitions

Seniority

• Middle Management