Service Technician II

Description

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. Working at GEA Group has significant benefits: - Start strong – Medical, dental, and vision coverage begins on your first day - Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore - Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster - Keep learning – Take advantage of tuition reimbursement to further your education or skillset - Live well – Our wellness incentive program rewards healthy habits - Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance - Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

About GEA

• GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

• Why join GEA

• GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Your profile and qualifications

• High school Diploma or GED

• 3-5 years of extensive experience in Dairy or Agricultural operations.

• Possess required product knowledge and training to align company goals with customer needs.

• Demonstrated leadership capabilities, guiding and supporting team members effectively.

• Strong organizational and interpersonal skills for seamless customer interactions.

• Exceptional communication skills, both written and verbal, ensuring clear and effective information exchange.

• Collaborative team player mindset, fostering a cohesive work environment.

• Proficiency in computer applications like Excel, Outlook, and PowerPoint.

• Additional project management skills are a bonus.

• Willingness and ability to travel extensively (75-85% of the time).

Your responsibilities and tasks

• Address dairy customers' needs by proficiently troubleshooting, servicing, and repairing a range of dairy equipment.

• Diagnose and resolve issues with dairy equipment efficiently, ensuring minimal downtime for customers.

• Serve as a motivated self-starter, adept at independent work while contributing effectively within a team environment.

• Mentor and train Level 1 technicians, sharing expertise to enhance their skills and knowledge.

• Strike a balance between technical mastery and delivering exceptional customer service experiences.

• Develop comprehensive knowledge of GEA Conventional & Robotic Milking Systems.

• Support dealers with equipment installations and startup processes, ensuring seamless operations.

• Develop tailored customer care service packages for milking systems, focusing on enhancing customer satisfaction.

• Provide robust assistance for dealer support, product knowledge transfer, and installations.

• Act as a liaison between dealers and GEA, ensuring smooth communication and collaboration.

• Collaborate actively with the team to drive product improvement initiatives.

• Maintain transparent communication through regular reports and updates for stakeholders.

• Participate in industry meetings to stay updated on trends and advancements.

• Efficiently manage inventory with dealers where applicable.

• Resolve customer service issues promptly and effectively.

• Master the use of Dairy Plan/ Dairy Net