Business Support Supervisor with French

Description

Location: Katowice - 2 days office/3 days remote Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY. The opportunity Your role will be to supervise Executive Assistants team and manage the service delivery needs and operations of the team from Katowice, Poland. You will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the Executive Assistants services team to ensure the smooth functioning of the operations.

What we offer

• EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Skills and attributes for success

• Proven experience of working within a global environment, across borders with people from other cultures

• Demonstrable ability to interact with leadership, stakeholders and peers

Your key responsibilities

• Build and maintain exceptional and strong relationships with Customer.

• Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.

• Identify training needs, development plans and coordinate team resources to execute new reporting and monitoring projects and initiatives.

• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services.

• Identifying, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team.

• Overseeing service delivery process primary for Frech market and service delivery projects related to global accounts

• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team. Identify issues and propose solutions.

• Actively monitor and analyse instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements..

To qualify for the role you must have

• Minimum 3 years relevant work experience as people leader

• Understanding of business environment for such services, able to investigate on new opportunities for promotion and offer for new clients

• Experience in transitioning of processes and/or setting-up new teams

• Excellent communications skills

• Fluent French (written and oral) at least C1

• Very Good English (written and oral) at least B2