Trade Support Analyst (with capital markets experience)

Description

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders. The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

What we offer

• Global Relocation - (Relocation options; Experience in an international environment; Cross-cultural experience)

• Recognition and Evaluation - (Feedback culture; Regular appraisals)

• Time Off - (Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority; Occasional leave - 1 or 2 days/ depending on the circumstances; Child care leave - 2 days or 16 hours per year; Absence due to force majeure - 2 days or 16 hours per year; Maternity Leave - 20 weeks; Parental Leave - 41 weeks; Paternity Leave - 14 days)

• Luxoft Training Center - (Expert-led tech courses covering basic to advanced topics; Internal instructor-led soft skills courses; Comprehensive in-house self-learning resources for both soft and hard skills; Access to external self-learning libraries like ProQuest eBook and Udemy for Business; Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy; Custom Learning Programs: upskilling, reskilling, technical mentorship; Leadership Programs for Managers)

• Well-being and Work-life Balance - (Multisport card; Possibility to order Multisport card at the corporate rate for family members; LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.; One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners; Preferential banking offer; Preferential car leasing offer; Cafeteria program discounts for shops, cinema tickets, holiday offers; Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support)

• Health Care - (Private Healthcare Insurance with unlimited access to specialists; Full dental support; Travel Insurance; Possibility to add private healthcare coverage for family members at the corporate rate; Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer; Reimbursement for corrective glasses)

• Company Events and Friendly Environment - (Many fun social activities organized by the Luxoft team offline in your city; Online entertainment events for whole company and local team events; A workplace where you’re treated with respect within a multicultural team)

• Internal Mobility - (Rotation between projects and accounts; New career opportunities)

• Self-Learning Library

• CSR Projects

Other

• Languages: English: C2 Proficient

• Seniority: Senior

Requirements

• At least 5+ years of application support experience.

• Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.

• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.

• Detailed practical knowledge of FIX protocol.

• Experience using relational Databases (eg MySQL, MS SQL).

• Good knowledge of trade flow, asset classes and trade life cycle.

• Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.

• Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.

• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.

• Ability to articulate complex issues into a high-level summary for senior management.

• Self-motivated individual that takes initiatives and has an ownership & accountability mindset.

• Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.

• Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

• Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.

• Scripting

• Python\JS\ etc

• Knowledge of databases and associated structures

• Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio

• Knowledge of Fix Messaging protocol and setting up FIX connections

• Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit

• Experience in supporting order flow management between the trading desk and brokers

• Experience with Javascript will be a huge advantage

• Java applications support background

• Experience with Cloud (AWS) platform

Responsibilities

• Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.

• Monitor and support end to end transaction flow across the trading platform.

• Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages

• Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.

• Problem tracking – identify and steer problematic issues through to resolution.

• Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.

• Support scheduled changes working with Dev teams.

• Oversee automated processes, scheduled, alerting and regular reporting.

• Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.

• Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams