Trainee Sales Trader (Cantonese)

Description

Hello, we're IG Group. We are a publicly traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

How we work

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and priorities client's needs

• Deliver at pace: Push for fast, sustainable growth.

• Raise the bar: Take ownership, be accountable and share feedback

What you’ll do

• Provide phone and digital support on a full spectrum of financial products—from OTC derivatives, to equities, options and cryptocurrencies

• Champion the customer across a wide range of queries and cross-selling of our products and platforms

• Provide trading expertise on P&L and margin calculations, order types, charges, trade investigations

• Deliver an execution-only phone dealing service (following relevant training and support)

• Assist customers with technical support on our front-end platforms and chart packages

• Convey any regulatory, financial markets or IG related changes to customers in a timely manner

• Provide information relating to any ongoing corporate actions

• You are curious about our product and the technology that sits behind it

• You care about our customers, and you are hungry to improve their user experience

• You are impatient about driving change and willing to deliver at pace

• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise

• You are a creative problem solver capable of innovating and thinking big

• You are willing to work in a rotational, shift-based schedule.

What you’ll need for this role

• A degree-level education, finance-related preferred

• 6 -18 months experience in a customer facing or middle office role, preferably in the financial services space

• A keen, demonstrable interest in the understanding of financial markets

• Excellent interpersonal and communication skills

• A dependable team player who demonstrates integrity and remains effective under pressure

• A logical and analytical approach to problem solving, with a strong aptitude for numbers

• Strong organizational and time management skills

• Fluency in English, Mandarin and Cantonese (written and spoken).